How 2 Setup
Remote Assistance Windows XP
You will need to first right
click on the MY COMPUTER icon on the desktop.
Then select PROPERTIES from
the list.
You will need to select the
REMOTE tab as shown below.
Sometimes the best way to fix a problem is to have
someone show you how.
Remote Assistance is a convenient way for a friend in
another location to connect to your computer from another
computer running a compatible operating system, such
as Microsoft Windows XP, and walk you through your solution.
After your friend is connected, he or she will be
able to view your computer screen and chat online with
you in real time about what you both see.
With your permission, your friend can even use his or
her mouse and keyboard to work with you on your computer.
Things to note related to Remote Assistance are the
following.
1. Both you and your assistant must be using either Windows Messenger or a MAPI-compliant e-mail account such as Microsoft Outlook or Outlook Express.
2. You and your assistant need to be connected to the Internet while using Remote Assistance.
3. If Windows Firewall is turned on, Remote
Assistance will temporarily open firewall ports.
4. If you are working on a
corporate or local area network, firewalls might stop you from using Remote
Assistance.
in this case, check with your network
Admin before using Remote Assistance.
You will notice I have the
ALLOW REMOTE ASSISTANCE INVITATIONS TO BE SENT FROM THIS COMPUTER checked.
I will click the ADVANCED
tab for more options.
At this point I can check or
uncheck the ALLOW THIS COMPUTER TO BE CONTROLLED REMOTELY box.
In the INVITATIONS are you
can select a time to allow invitations to remain open.
You have the option between
1-99 minutes, 1-99 Hours, 1-99 Days. It is up to you on this setting.
In most cases the default of
30 days is sufficient.
Select OK once you have
decided.
This will bring you back to
the main REMOTE page where you can click APPLY and OK to finish.
This completes the task.